Our passion lies within the people, trekking, culture and the spectacular holy mountains. These are all contributing factors that form this amazing world you wish to visit. Proudly we are dedicated to providing expert guidance throughout each stage of your holiday experience. Behind the scenes we are committed to the policies that you read below, we believe they make up the Ace the Himalaya difference and heighten the way you travel.

LOCAL HIMALAYAN EXPERTS & GREAT VALUE
We employ a range of dedicated and professional staff from administration, expert guides, porters to airport representatives they are all local people and each of them are employed on a full time basis with Ace the Himalaya.  We are the locals and have been working in the tourism field for many years. Our journeys offer great value for money. We encourage you to evaluate the quality and inclusions that our holidays offer and you will discover that Ace the Himalaya really do supply the ultimate adventure experience. There are no hidden fees or additional Local payments to the trip cost.

HEALTH & SAFETY
Ace the Himalaya team are fully trained in the following Health & Safety areas:
- We provide fresh hygienically prepared food on all our trips also catering for any particular diet requirements or food allergies.
- First aid procedures.
- Safety while Mountain Climbing
- High Altitude Sickness
- Monitoring all aspects of government polices and weather that may affect your trip.
- 24 hours a day communication
- Helicopter Rescue

SMALL GROUPS
Leading small groups contributes to the organization of our tours in a productive way. You are guaranteed that while traveling with our team you are sure to feel like one of our family.
- We are attentive to your individual needs.
- We are able to answer any questions while trekking and touring in Nepal, Tibet and Bhutan.
- With each of our trips it includes some free time for you to explore and do as you please.
- All our groups are smaller which avoids making a negative impact on the environment

QUALITIES OF SERVICE
Our professional, dedicated and highly motivated team are always at hand to make certain that every aspect of your journey is heart-warming and rewarding.
- International standard of service.
- Flexibility to accommodate any requirements.
- All our clients are met at the airport upon arrival to ensure hassle free transfer to your hotel. Upon your departure we are there to bid you a farewell and safe onward journey.
- We build strong partnerships with our service providers to ensure quality.
- We use local leaders, guides and porters on all our tours and treks.
- Our trips are not the cheapest although we can ensure the quality of service you receive is unmatchable.

PORTER TREKKING POLICY
Ace the Himalaya appreciates the hard work our guides and porters perform, without them your trip would not be possible. Therefore we treat and obey the following Guide and Porter Policy to ensure the working conditions of our guides and porters are of a humane and fair standard. We continue to strive towards eliminating avoidable illness, injury and death. We ask that you follow our guidelines for ethical trekking and treat them as you would like to be treated yourself, after all they are only human. 

- All our Guides and Porters receive Medical care when ill or injured.
- We provide basic accommodation for our guides and porters or tent with sleeping gear we also provided them food and warm drinks.
- We have insurance policies for each of our employees.
- We provide appropriate clothing for each season and altitude, ensuring protection from cold, rain and snow. This means windproof jackets, trousers, fleece jackets, long johns, suitable footwear, socks, hat, gloves and sunglasses.
- We never overload our porters, for us it’s not all about making money. We thrive on being able to employ local people; we respect and treat each and every one them as we would expect to be treated with the up most respect.

RESPONSIBLE TOURISM
Responsible tourism is very much imperative as it becomes a responsibility of each and every individual within the tourism sector. The sustainability of the industry depends on this vital factor. Before our tour commences our guide will brief group members on the importance of conservation in the environment as part of our responsible tourism efforts. This procedure has become a sacred responsibility of our ongoing efforts. We encourage programs and frequently participate and/or initiate clean up campaigns to promote awareness as well as maintaining a clean and healthy living environment. Our dedication continues to sourcing further ways we can conduct responsible tourism.

ENVIRONMENTAL POLICY
Our eco green practices continue to deliver improved ways of traveling, by minimizing our impact on the environment. With each and every one of our treks or tours we are always conscious of the impact that we have on the environment and limit our group numbers to a maximum of 15 at any one time. 

- At the office we run energy saving bulbs and turn off any un-necessary electricity, each night we switch off all power sources, including computers at the power point.

- As conscious business owners we have minimized our paper output by creating online brochures and e-newsletters.

- Along our tours and treks we use stainless mugs for tea and coffee to reduce paper wastage.

- We use gas for cooking and heating purposes to protect the forest, by eliminating wood fires while reducing gas emissions.

- Rubbish is placed in bins provided, unless where are at high altitudes then we Porter the rubbish out, to the main city where it can be disposed of correctly.

- We ask that trekkers and tour groups remove unnecessary packaging and store items in reusable containers.

- We leave the campsites in better condition that when we found them, free of rubbish.

- Don’t pollute water source, with soap or rubbish wastage.

- Every one of our employees minimizes the water usage, by limited showers and always using sparingly.

- We protect natural aspects and avoid creating new trails across switchbacks and fields.

- We request that our clients bring water canisters to re-use for boiled/treated water instead of buying bottled water.

CULTURAL RESPONSIBILITY & RESPECT FOR EACH COUNTRY
As you are traveling to gain an insight into the Himalayan existence, we ask that you observe and respect the local way of life, after all this is what you have come to experience. Our clients are given a guideline to follow of the acceptable behaviors and practices throughout each country. We also ask that you adhere to the following listed.  

- Begging is one of the harsh realities of poverty in this country; most communities and Ace the Himalaya believe it should NOT be encouraged. Please don’t hand out pens, sweets, chocolate or anything else as this only encourages the children at every opportunity to ask the westerner and it’s not something we want to promote.

- Nudity is completely unacceptable for local cultures. Swimming, costumes should be conservative.

- You should be conservative in your dress code as locals do get offended by the sight of tourists wearing tight fitting, skimpy clothes. Shorts, singlets are not advisable at any time and must not be worn to visit monasteries, dzongs and other religious institutions. These are offensive to locals, especially on women.

- You will have many photo opportunities, please ask if it is ok to take someone’s photo. Photography in, monasteries, shrine rooms of dzongs and religious institutions are generally not permitted but outdoor photography is allowed. To be sure when visiting such places, ask your guide. We do not believe in discriminating against any person because of their color, sex, religion, nationality, race, age or size.

- Public displays of affection even kissing and holding hands is considered confronting and should be done in public.

OUR COMMUNITY & SOCIAL RESPONSIBILITY
Ace the Himalaya donates a percentage of profits to The Sambhav Nepal Foundation. A number of travelers are including a volunteer stay within the village as a trip extension. Volunteers have been offering their personal skills for teaching English to students of Dharapani School, one participant even teaching dance classes, all of which contributes to creating a network of supporters. We conduct a number of charity treks each year to raise funds for their projects, refer to the website www.sambhavnepal.org for further information on each of the Sambhav Nepal projects that Ace the Himalaya Supports.

SAMBHAV NEPAL FOUNDATION
A registered non-profit organization, it’s main objectives are to establish and implement long lasting sustainable education and health systems that impact isolated areas of Arupokhari, Aruchanaute and Ratmate villages (thirty villages in total) which are located in the Northern part of the Gorkha district in Nepal. Gorkha is located North West from Kathmandu.

In Rural Regions of Nepal adequate Schools with quality English Medium Education facilities rarely exist, a factor that contributes to continuing poverty and lack of economic development. Your support is necessary for the construction, renovation along with furnishing and equipping the schools.

The foundations deep sense of commitment continues through to the community health status, while seeking to alleviate the deficiency of Nepali people by providing high quality, accessible, preventive as well as curative health services.

They believe all people young or old have unique potential and should have the support and opportunities they need to reach them.